Hello Casino Review
Overview
Hello Casino is a fairly new online casino that opened its doors in late 2014. The casino is operated by Imperium Network Solutions Ltd of The United Kingdom, and offers… more
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| Broker | Hello Casino |
|---|---|
| Website URL | https://www.hellocasino.com/ |
| Founded | 2014 |
| Headquarters | Curacao, UK Gambling License |
| Support Types | Live Chat, Email, Phone |
| Languages | English |
| Trading Platform | Net Entertainment |
| Minimum 1st Deposit | €10 |
| Bonus | 100% Bonus upto €100 |
| Payout | 96.3% |
| Free Demo Account | Open Demo |
| Deposit Methods | Bank Wire Transfer, GiroPay, iDEAL, Moneta, Neteller, Paysafe Card, Skrill, TrustPay, Visa, WebMoney |
| Withdrawal Methods | Bank Wire Transfer, Neteller, Skrill, Visa |
| Account Currency | British pounds sterling, Euros, Swedish kronor, US dollars, Australian dollars, Canadian dollars, South African Rand |
| US Traders Allowed |  |
| Overall Score | 85/100 |
Pros
- Completely instant-play Some games available on iOS and Android mobile devices Features more than 200 video slots from NetEnt, NYX Gaming group, Betsoft, Leander, Thunderkick, Aristocrat Includes numerous table games and some other casino games Offers live chat support from 9:00 to 24:00 daily Secured with 256-bit SSL encryption Proven fair by independent audits
Cons
- Unavailable to players in American Samoa, Belgium, France, Guam, Israel, Italy, Northern Mariana Islands, Spain, Turkey, USA, US Minor Outlying Islands, US Virgin Islands No phone support
Full Review
Hello Casino is a fairly new online casino that opened its doors in late 2014. The casino is operated by Imperium Network Solutions Ltd of The United Kingdom, and offers games provided by a variety of game developers that are merged together under a platform provided by White Hat Gaming. The casino is licensed in both the United Kingdom and Curacao, and offers its services to most major markets, with the United States being a notable exclusion.
Software and game selection
Hello Casino is powered by White Hat Gaming, which is an aggregator that provides games from the likes of Net Entertainment, NextGen, Thunderkick, Betsoft, Leander and others under one browser-accessible interface. This allows you to choose from hundreds of high quality games through the site’s web platform, and you can play them all directly through your web browser window. A mobile version is also available for players who want to be able to play their games through their smartphone or tablet, albeit with a smaller selection of games, which is the norm for mobile casinos.
I found the layout of the site to be both attractive and functional. The website is easy to navigate, with the tabs allowing you to select table games, video slots, classic slots, lottery, and other games (which includes video poker). There was a search bar just beneath the category bar, and I was able to find any game I wanted to play. The games are presented in the usual grid formation, with Hello Casino choosing to show helpful game screenshots (just like our Casino Listings free games collection!) rather than the nicer looking but ultimately more useless game logos that so many other casinos elect to show. You can mark games as part of your favourites by simply clicking a star icon under each game.
The selection of games is great, and include all of the big branded slots you would expect including the likes of The Invisible Man, Dracula, Aliens, Jack and the Beanstalk, and Creature from the Black Lagoon. I have seen a lot of casinos focusing mainly on their slots recently, so I was very happy to see a good variety of different table games and video poker available to play instantly. This is topped off with several progressive jackpot games, including Net Entertainment’s networked monsters Arabian Nights, Hall of Gods, and the world record busting Mega Fortune.
Favourable bonus terms
An interesting and welcome feature of Hello Casino is their bonus policy. Firstly, wins from free spins given away at this casino are not subject to any wagering requirements at all. Secondly, and even better in my opinion, is that while bonus funds for deposits have a comparatively low wagering requirement, you are under no obligation to complete the requirements before withdrawing. That is right, if you hit a big win while on a bonus at this casino you can withdraw immediately while forfeiting any bonus funds, but keeping whatever you won. It remains to be seen whether they are able to continue to run a sustainable casino with these rules in place, but for now this is just about the most reasonable set of bonus rules in the industry.
Banking and Customer Support
Banking at Hello Casino is good, with the casino providing a variety of ways for players to deposit and withdraw money (see current list in the info section on this page). The casino does have withdrawal limits of €5000 per day and €50,000 per month, not counting progressive wins. While I don’t like to see limits of any types put on withdrawals, I have to say that the limit is unlikely to inconvenience anyone but the highest of high rollers. In terms of withdrawal speed, my testing showed Hello Casino to be excellent. I submitted a test withdrawal to a Skrillaccount and was paid by the time I woke up the next morning.
Support is available via telephone, instant message, and email. I had no issues paging help at the casino via the small live chat tab, and ended up finding the staff to be helpful with the questions that I had.
Security, fairness, and responsible gaming policies
I looked at the casino’s security, fairness and gameplay audits, as well as responsible gaming policies. The casino employs 128 bit SSL encryption to help keep your information private and secure. I was not able to find any information on the casino’s fairness or gameplay audits, but I did find that the casino posted a facsimile version of its gaming license to show that it is indeed a legitimate site to play at. Responsible gaming is mentioned on the site, with Hello Casino offering tips to prevent problem gambling while also providing links to problem gambling assistance sites. However there are no self limiting controls available for players to set and self exclusion requests must be made by email to the support department.
Conclusion
Hello Casino is a very good online casino that has a large gaming library, good customer service, and a decent banking system that provides many ways for players to deposit and withdraw money. Although similar to countless other casinos today, it is well worth checking trying your luck at, especially due to the generous bonus policies.
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